Customer Service Manager

22 Feb | 2021

Job Ref: Senior Appointments | Residential

I am currently managing an excellent opportunity to join a prestigious residential developer based in South London who have developed an excellent reputation for delivering high quality, design led developments across London and the South East. This has been coupled with a commitment to ensuring that all  customers receive the highest possible levels of customer service when purchasing a new property. In order to ensure that this is maintained, they are looking to add an experienced Customer Service Manager to join a growing region.

Responsibilities will include:

  • Helping to develop an existing team which will grow in line with the expansion of the region
  • Deal with any escalated issues that cannot be resolved by junior staff members
  • Train and guide staff to ensure that  excellent customer service is provided at all times
  • With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company
  • Liaise with in-house departments and subcontractors to ensure that identified issues are designed out of future developments
  • Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively.

Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service. This is a fast paced role and would suit someone who is organised and has a clear approach to problem solving. Experience of working for a residential developer is key.

For further information, please apply today.

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