Customer Service Advisor – West London – paying up to £24.5k

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  • Position: Permanent
  • Salary: £24,500
  • Location: London
  • Sector: Repair & Maintenance
  • Job Ref: GBR/7011

Job Description

  • Permanent
  • London

Our client, one of the UK’s leading repairs and maintenance contractors, are looking to recruit a Customer Service Advisor  for their repairs and maintenance contract in West London.

This position will be based on the repairs and maintenance team of a social housing contractor and involve:

  • Taking inbound calls and emails from residents and raise orders for repairs to be carried.
  • Schedule repair appointments with residents on contractor’s dairies.
  • Taking and providing information on repairs and maintenance currently being undertaken on social housing stock
  • Raise emergency jobs and allocated to the next available contractor.
  • Update notes on the database with the information provided by the residents
  • Chase up contractors in regards to follow up appointments in order to update residents and close outstanding jobs.


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