Customer Care Manager - Essex

20 Sep | 2022

Job Ref: Customer Services | Residential

Customer Care Manager – Residential Developer – Essex – £45,000 + Bonus + Benefits

 

We are currently working with a leading residential developer who are looking to enhance their customer service team by recruiting a Customer Care Manager to their existing team.

The business is focussed on delivering high quality developments across the UK and currently holds a five-star customer satisfaction rating. This is demonstrated by the company’s commitment to ensuring that customers receive the best possible levels of customer service when purchasing a new property.

Some responsibilities will include:

  • Home Quality Inspection: Attend properties across multiple sites and undertake the home quality inspections (snagging)
  • Home Introduction: Carry out home introduction in accordance with the company guidelines
  • Customer Aftercare: In conjunction with customer support team, liaise with customers following their move in to ensure they are settling in happily and there are no issues 

Other responsibilities include:

  • Compose technical reports and feedback on issues relating to the properties
  • Coordinate with the customer support team to address any issues at any stage post move in
  • Work in close coordination with customer support team to ensure all items are logged in the database
  • Flexible working

Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service. This is a fast-paced role and would suit someone who is organised and has a clear approach to problem solving. Experience working in a housing association, housing contractor or with a residential developer is essential.

 

Our client is committed to encouraging equality, diversity and inclusion among its workforce and eliminating unlawful discrimination. Hybrid working is available for a range of roles and flexible benefits and procedures are in place to support this commitment.

 

If you are interested in this role or would like to find out more please apply now.

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