Customer Care Manager

28 Jul | 2022

Job Ref: Customer Services | Residential

Customer Care Manager- Mixed Use Developer- Ash Vale

We are currently looking for a Customer Care Manager to provide first line response to residents of a newly built luxury housing development.

The business has built up a great reputation for delivering high quality developments across the UK. This has been coupled with a commitment to ensuring that customers receive the best possible levels of customer service when purchasing a new property and beyond. In order to ensure that this is maintained, they are looking to add an experienced Customer Care Manager to their existing team.

Being a high-end brand, the quality of care is crucial. Candidates should have a demonstrable desire to deliver outstanding levels of customer service as well as excellent written and verbal communication skills are essential. This is a fast-paced role and would suit someone who is organised and has a clear approach to problem solving. Experience working in a telephone-based Customer Service role is essential.

Applicants with residential development, social housing and property management experience are highly encouraged to apply.

Key responsibilities include:

  • Dealing with any issues home-owners may face by visiting them face-to-face, diagnosing the problem.
  • Resolving issues and coordinating relevant internal parties and external contractors to ensure that remedial works are carried out in a timely fashion and to agreed quality level
  • You will be coordinating relevant internal parties and external contractors.
  • You will be responsible for inspecting the units upon completion, ensuring they are finished to the highest quality before they are handed over to the homeowners.

 

We are looking to fill a permanent position. There is excellent opportunity for career progression with the potential to be promoted to a Senior Manager.

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