The individual must have an up to date and detailed understanding of product and the needs of all our customers and stakeholders.
Builds and maintains good relationships with customers and colleagues by adopting the most appropriate approach to deal with people and situations.
Conveys accurate information effectively using the most appropriate methods to reflect the needs of the audience and ensure mutual understanding.
MEETING CUSTOMER NEEDS
Anticipates, responds to and seeks to exceed the expectations of internal and potential external customers.
Shows support for Berkeley values – particularly demonstrating the highest levels of honesty and integrity.
Efficient in one’s use of time and works in a well-structured way.
Takes responsibility for personal improvement, learning from experience and new situations.
Performs effectively by keeping emotions under control, particularly in stressful and difficult situations.
Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance.
Is accurate, pays attention to detail and ensures tasks are completed on time.
Demonstrates repeated effort over a period of time, overcoming obstacles in order to achieve a goal.
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