Repairs Service Advisor

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  • Position: Permanent
  • Salary: £20,000
  • Sector: Repair & Maintenance
  • Job Ref: WSA/9041

Job Description

  • Permanent
  • Anywhere

Our client, who deliver a maintenance service to local residents, are currently recruiting for a Repairs Service Advisor to be part of their specialist team based in Tunbridge Wells. The role is primarily telephone based, being the first point of contact with tenants. They undertake around 1,000 responsive repairs a month involving call taking, diagnosing, processing repair requests, allocating jobs to the operatives using a diary system, and co-ordinating the operatives. The nature of responsive repairs creates the need to work in a fast moving and sometimes challenging environment. They are striving to be an excellent service provider and therefore performance and customer service is paramount. There will be the need to undertake some administrative duties but flexibility within the role will be required.

The ideal candidate will have the following:

  • Experience in a customer service environment
  • Excellent communication skills and telephone manner
  • Ability to deal with difficult calls
  • Some knowledge of repairs
  • Plan and time manage own workload
  • Experience working with different IT systems
  • Experience working with a Contractor or within a Housing Association beneficial but not essential
  • Possess good interpersonal skills and work in a busy team environment
  • Be prepared to be flexible around the role in meeting the needs of a maintenance office
  • Respond and resolve any issues adopting a pragmatic and straight forward manner.
  • Well organised and attention to detail particularly around data entry

To apply for this job email your details to

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