IT Apprentice – Housing Association – Central London – £21,000 Basic Salary + Bonus + Benefits

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  • Position: Permanent
  • Salary: £21,000 Basic Salary + Bonus + Benefits
  • Location: London
  • Sector: Repair & Maintenance
  • Sector: Residential Development
  • Job Ref: LCH/60312

Job Description

  • Permanent
  • London

We are currently recruiting for two IT Apprentices to work with a great organisation based in Central London. The role will be working for a business responsible for providing high quality housing services for over 12,000 social housing tenants and 9,000 leaseholders in central London.

Roles & Responsibilities:

  • To analyze incidents and deliver technical resolutions as part of the IT support service, to contribute to an efficient and effective IT service desk.
  • Review tickets within Service Management systems using established priorities.
  • Man the helpdesk telephone system on a daily basis to resolve issues for end users.
  • Learn what notes and updates should be done on tickets.
  • The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd
  • Learn to deliver end user introductory training on IT systems.
  • Undertakes daily operational checks as defined and trained by the wider team.
  • Participate in projects as required.
  • Track IT assets using software tools. This includes checking deliveries, logging items into the storage areas and maintaining the stat of the comms rooms.
  • Setup mobile phones and laptops for end users.
  • Deploy and install software to computers
  • Perform password resets and help end users with profile and connectivity issues.
  • Allow and remove access to folders and email distribution lists
  • Perform basic proactive tasks for backups and learn how to restore backups.
  • Carry out any other duties as required by the IT Management Team.

For more information please apply today.

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