Head of Customer Care – luxury residential developer

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  • Location: Buckinghamshire
  • Job Ref: IJE/7031

Job Description

We are recruiting on behalf of a very well-respected luxury residential developer based in Buckinghamshire who build c200 units per year.

They are looking to appoint a Head of Customer Care to oversee a small customer care team consisting of a Customer Care Manager, a Quality Inspector, a Coordinator and an Administrator.

The role will entail managing this team to ensure properties are finished to a high standard, that the customer journey is positive, and any issues are swiftly and professionally dealt with.

Candidates will have ideally managed a customer care department for a residential developer / housebuilder / social housing contractor.

A thorough understanding of NHBC standards and defects will be necessary.

To apply for this job email your details to ian.jenkins@potensis.com

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