We are currently working on behalf of a leading Residential Developer, who are currently in the market to add a Customer Service Manager to their excellent Customer Service department.
The Customer Service Manager is responsible for providing a high level of care to the customer post occupation. Each new home has a 2 year defects policy and issues arising in this time must be managed effectively by the customer service team.
The role will involve meeting customers to diagnose potential defects, and ensuring that all reported issues are rectified in a professional manner to the customers satisfaction. This may involve arranging for internal build teams or external contractors to carry out works and liaising with customers to ensure they are aware of when works are due to be completed and disruption is kept to a minimum.
In addition you will work other internal departments to help identify common issues to ensure that they are designed out of future projects. You will expected to work across multiple sites around the South Coast and deal with high value customers. As a consequence, all candidates should have excellent communication skills, be able to work under their initiative and possess strong technical skills.
If you are currently working for a residential developer in a similar role, please apply today. Alternatively, if you are working in a similar role with a construction, social housing or similar business, and are looking to move to the a leading developer with a demonstrable commitment to delivering excellent levels of customer service, please get in touch for further details.
To apply for this job email your details to firstname.lastname@example.org.
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