Job Title

Repairs service advisor

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  • Position: Permanent
  • Salary: £0 - £19,999
  • Location: Kent
  • Sector: Maintenance & Refurbishment
  • Job Ref: CFE/4031
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Job Description

I am currently recruiting for a Repairs service advisor to join my clients business in Construction and property (repairs and maintenance) be based in Tunbridge wells on a 6 month fixed term contract.

As a repairs service advisor you will be primarily telephone based, being the first point of contact with tenants of Town & Country Housing Group. We undertake around 1,000 responsive repairs a month involving call taking, diagnosing, processing repair requests, allocating jobs to the operatives using a diary system, and co-ordinating the operatives. The nature of responsive repairs creates the need to work in a fast moving and sometimes challenging environment. We are striving to be an excellent service provider and therefore performance and customer service is paramount. There will be the need to undertake some administrative duties but flexibility within the role will be required.

The ideal candidate will have the following:

Experience in a customer service environment

Excellent communication skills and telephone manner

Ability to deal with difficult calls

Some knowledge of repairs

Plan and time manage own workload

Experience working with different IT systems

Experience working with a Contractor or within a Housing Association beneficial but not essential

Possess good interpersonal skills and work in a busy team environment

Be prepared to be flexible around the role in meeting the needs of a maintenance office

Respond and resolve any issues adopting a pragmatic and straight forward manner.

Well organised and attention to detail particularly around data entry

Your job application has successfully been received. A member of our team will review it in line with the requirements for this job/vacancy and be in touch in due course.

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