Head of Customer Care – Residential Development – Berkshire - £60,000 + package & benefits
A 5* residential developer in Berkshire are looking to appoint a Head of Customer Care to lead their strong & stable Customer Care team that is made up of Coordinators, field based Managers, Operatives and Administrators.
You will tasked with ensuring the staff working in the Customer Care Department are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and development, and the organization of the administrative workload.
The successful candidate will also be the first point of contact for escalated issues, taking ownership of more complex customer requests and ensuring that the timescales set by the company are met. You will also be required to ensure that the Customer Service Department annual performance targets are met and to monitor this on a weekly and monthly basis.
The chosen candidate will need a proven track record in similar role within the residential development sector.
If you’d like to be considered for the role please reply with an updated CV.
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