Barratt London are committed to delivering a ‘5 star builder’ service to their customers. This means listening to their customers, providing practical advice and arranging repairs if they are needed.

Barratt London don’t just build high quality houses. They create homes. And their customer service teams make sure every single one of their new homeowners settles in quickly – without any hiccups, complications or worries. It calls for practical, proactive, professional people who are full of initiative and take enormous pride in always going the extra mile. As well as good people skills and a passion for quality you’ll need to be quite practical, and a background in construction would help but it’s not essential.

Typical roles: Residential Liaison Manager, Customer Service Administrator/Co-ordinator, Customer Service Executive, Customer Service Manager/Team Leader, Customer Service Operative/Maintenance Operative

If you would like to explore the latest customer care vacancies within London and the South East email barrattcareers@potensis.com. At Barratt, we recognise that flexible working can provide many benefits, both for us as an employer and for our employees.  If you're returning to work or are seeking a more flexible working arrangment then please contact us, we're happy to talk flexible working, call us on 0207 620 6900.

Barratt value structured recognition through quarterly, annual and national awards that include the highly respected NHBC Pride in the Job scheme. Their Customer First Recognition Scheme is open to all employees and aims to highlight the importance of putting the customer at the very core of everything they do. Also awarded on a quarterly, annual and national basis, Barratt have an Individual Excellence Award and a Team Excellence Award.

Customer Service Academy

At Barratt all people in customer facing roles will learn about the Customer Service Process and Journey. They will attend their Customer First Development Programme and complete a number of eLearning modules. 

 

 

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